His question was about a certain unit owner and The Troubles that go back a couple of years now in his small North Side Chicago association.
The owner has declared he will no longer pay his full monthly maintenance payment until certain repairs are carried out. The board has hired an attorney. One board member said "you can feel the tension around here".
"How did this get started" is a wonderful, wonderful question for one of the disputants to ask. And that will be the point of an outside or inside Third Party intervention: help the people in the dispute see how the conflict arose and grew. Once that gets clear to them, resolution won't take even twenty minutes to reach.